Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale
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This Third Edition to Peter Block''s Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.

From the Inside Flap

Praise for the third edition of FLAWLESS CONSULTING

“Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future.”

—SAMUEL R. STRICKLAND

chief financial and administrative officer, Booz Allen Hamilton

“Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions. . . . Whether one’s consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues.”

—ROGER HARRISON

independent consultant and author of Consultant’s Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison

“Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important additions to the third edition are the strength-based strategies that many are beginning to use . . . in solving seemingly intractable problems in health care and other industries. They are featured in a new Chapter Twelve and form a common thread that runs through this entire path-breaking book.”

—JON C. LLOYD, MD, FACS

senior associate, Positive Deviance Initiative; clinical advisor, Plexus Institute

“Peter’s masterwork, Flawless Consulting, has been my go-to guide since the first edition. . . . Flawless Consulting is not just a practical, useful, and inviting book for practitioners. It’s all those things, but it’s also a book about some of the most vexing issues we face when consulting to organizations—issues of resistance, truth, doubt, vulnerability, and accountability. If you find yourself giving advice to people making choices, then this book is a must-have for you. Buy it today, use it tomorrow.”

­—JIM KOUZES

award-winning coauthor of the best-selling The Leadership Challenge and The Truth About Leadership, and Dean’s Executive Professor of Leadership, Leavey School of Business, Santa Clara University

From the Back Cover

Flawless Consulting

When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the “consultant’s bible.” With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.

This thoroughly revised and updated third edition of Peter Block’s groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership—which means it is for all who wish to make a real difference in the world.

This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.

Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.

Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.

About the Author

PETER BLOCK is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is the author of several best-selling books, including the first two editions of Flawless Consulting, Stewardship, Community, and The Empowered Manager. He is a partner in Designed Learning, a training company that offers his personally designed workshops that help to build the skills outlined in his books.

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Customer reviews

4.4 out of 54.4 out of 5
578 global ratings

Top reviews from the United States

Bas Vodde
4.0 out of 5 starsVerified Purchase
Useful advice on improving consulting approach
Reviewed in the United States on December 7, 2015
Flawless Consulting is a classic in books on consulting, yet I was slightly disappointed. Don''t get me wrong, Flawless Consulting is a good and useful book that will definitively improve your consulting perspectives and skills, yet I had expected more. The parts of the book... See more
Flawless Consulting is a classic in books on consulting, yet I was slightly disappointed. Don''t get me wrong, Flawless Consulting is a good and useful book that will definitively improve your consulting perspectives and skills, yet I had expected more. The parts of the book related to consultant authenticity was excellent, but the parts on consulting phases and contracting felt mechanic. Perhaps I''m just turned off by the phrases ''phases'' (which often contradicts with a more continuous perspective) and ''contracts'' (which often replace deep trust). The author did mention contract is more of a verbal/mental contract, but the word comes with a lot of baggage.

The book is about 350 pages and contains 19 chapters plus some appendixes. It promises it is shorter than previous editions by moving more content online. The first few chapters set the tone for the rest of the book. The first chapter looks at the definition of consulting and introduces the 5 phase consulting process: 1) Entry & Contracting, 2) Discovery and Dialogue, 3) Analysis and the Decision to Act, 4) Engagement and Implementation, and 5) Extension, Recycle or Termination. The rest of the book follows these phases is chronological sequence. The second chapter introduces the collaborative approach to consulting that the book takes. As a consultant, you collaborate with a client on 50/50 basis to together help the client improve. The third chapter introduces the concept of authenticity to consulting, staying true and congruent to your own feelings and intuition and trying to truly collaborate on equal basis to resolve problems. These three concepts: 1) consulting phases, 2) collaborative relation, and 3) authenticity form the basis for the rest of the book.

I won''t summarize the rest of the chapters as the follow the consulting concepts in the order of the phases. The phases made me uncomfortable though as I''ve always viewed consulting as a more iterative and continuous activity where there is gradual discovery, decision making and implementation going on all the time. The strict approach that the book took to these phases felt very unnatural to me, but it might have to do with the different types of consulting. Some might be purely project/goal basis and some might be more continuous. The collaborative and authenticity concepts would fit extremely well with a continuous and iterative view on consulting though, so in that sense, I felt that was a missed opportunity.

All that said, the book is a full with useful advise on how to improve your consulting skills. It is definitively be useful for any person in a consultative role and would recommend picking this up. Good.
27 people found this helpful
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Rob Kirk
5.0 out of 5 starsVerified Purchase
I really enjoyed his candor and truth in the struggles and opportunities ...
Reviewed in the United States on September 6, 2017
The man speaks the truth. As a professional consultant I was intrigued to see how much of my reality matched up with Peter Block''s and it is spot on. I really enjoyed his candor and truth in the struggles and opportunities to help clients make a big difference in their... See more
The man speaks the truth. As a professional consultant I was intrigued to see how much of my reality matched up with Peter Block''s and it is spot on. I really enjoyed his candor and truth in the struggles and opportunities to help clients make a big difference in their lives. It''s a humble profession and Block''s advice and system can help eliminate many of the pitfalls in not having a repeatable process. I highly recommend this treasure of a book.
10 people found this helpful
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Amazon Customer
5.0 out of 5 starsVerified Purchase
The best on OD consulting
Reviewed in the United States on December 28, 2015
Having read over a hundred books in the fields of organization development, change management, and consulting, this book has had a tremendous influence on my practice. It is probably one of my top 10 of all time. Block does not talk about the technical aspects of... See more
Having read over a hundred books in the fields of organization development, change management, and consulting, this book has had a tremendous influence on my practice. It is probably one of my top 10 of all time.

Block does not talk about the technical aspects of consulting, but focuses on the way of being with the client and ourselves. This is as it should be. After all, we got selected for the job for possessing technical skills. That being said, Block advocates a partnership with the client for a joint discovery of the "real problem" and the "solution". This is in contrast to the traditional expert and the pair of hands models of consulting.
7 people found this helpful
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Britni E
5.0 out of 5 starsVerified Purchase
It has become my consulting bible!
Reviewed in the United States on February 12, 2020
I devoured this book when I decided to turn my side-gig consulting into my main gig. It erases nuance, systemizes intangibles, and gives direction for every stage and intersection. Appreciate this author, appreciate this book. My copy is marked up, bent up, beat up, and... See more
I devoured this book when I decided to turn my side-gig consulting into my main gig. It erases nuance, systemizes intangibles, and gives direction for every stage and intersection. Appreciate this author, appreciate this book. My copy is marked up, bent up, beat up, and treasured.
2 people found this helpful
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C.K. One (The Avid Reader)
4.0 out of 5 starsVerified Purchase
I Changed By the End of Chapter 1
Reviewed in the United States on October 12, 2013
A recent workplace development course entitled " Effective Workplace Consulting" led me to this book. The return on investment was invaluable within the first chapter. Block confirmed that I was performing out of role and taught me to consult with peers and not take... See more
A recent workplace development course entitled " Effective Workplace Consulting" led me to this book. The return on investment was invaluable within the first chapter. Block confirmed that I was performing out of role and taught me to consult with peers and not take on their work. Within the first chapter, I have redefined workplace project roles and tasks, moved to 1:1 meetings with project team members and everyone thanked me as I gingerly gave them their work back. Block prepared me for any resistance which led to better meeting preparation...within the first chapter. I am now acting as a consultant opposed to "manager". My supervisor noticed the change and tendered a compliment on my meeting management within a week of my beginning this book. This book made the difference!
.I should have read this book two years ago for my current role and 15 years ago as I started in my career. You cannot afford to not read this book. Personally and professionally Block will show you that you may be acting out of role, futilely exerting energy and setting yourself up for failure. I am now a Peter Block fan.
How well do you manage resistance when purusing your own needs when consulting --- ask Peter Block
How well do you garner committment from others - ask Peter Block
What should you define in your contract - ask Peter Block
How do you determine if you are "effective" - ask Peter Block
What is the discovery model for problem solving that you can use time after time - ask Peter Block
26 people found this helpful
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Cherilyn Formanek
5.0 out of 5 starsVerified Purchase
I highly recommend it to ANYONE especially if you are looking to ...
Reviewed in the United States on October 6, 2014
This came to my notice as a consulting class e-book; I purchased a hardcopy after reading the first chapter. I highly recommend it to ANYONE especially if you are looking to learn how to communicate better in ANY situation; but especially when you are communicating from a... See more
This came to my notice as a consulting class e-book; I purchased a hardcopy after reading the first chapter. I highly recommend it to ANYONE especially if you are looking to learn how to communicate better in ANY situation; but especially when you are communicating from a lesser status position (such as at work; with superiors or customers). As for consulting itself; this is by far the best advice you could ever get; not just for yourself but for anyone you may consult for and their organization.
6 people found this helpful
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Deborah
5.0 out of 5 starsVerified Purchase
Engaging and Entertaining - a Must-Have for my Library
Reviewed in the United States on April 19, 2021
The content is brilliant and inspiring. It is very applicable to many different industries. The author provides relevant information, in a unique writing style. The content was engaging enough (and educational!) to keep my interest level. I am looking forward... See more
The content is brilliant and inspiring. It is very applicable to many different industries. The author provides relevant information, in a unique writing style. The content was engaging enough (and educational!) to keep my interest level.

I am looking forward to other books by Mr. Peter Block. His writing style is fun and informative. That combination is not always found in books and often times one has to sacrifice one to get the other, but not in this case. I was entertained while also learning new things... and being able to apply what I learned.
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E.K.
3.0 out of 5 starsVerified Purchase
Great content. Terrible binding.
Reviewed in the United States on November 28, 2018
This book provides really interesting content for external consultants, starting from entering the organization and contracting going through entire process, however after reading it only once, the whole book fell apart. All the papers are separated, it is very difficult to... See more
This book provides really interesting content for external consultants, starting from entering the organization and contracting going through entire process, however after reading it only once, the whole book fell apart. All the papers are separated, it is very difficult to put them together. The book became totally useless.
2 people found this helpful
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Top reviews from other countries

Culture Enthusiast
5.0 out of 5 starsVerified Purchase
A classic
Reviewed in the United Kingdom on May 31, 2013
I have had this book for over 10 years and it is a classic. Very sound advice. Peter Block has clearly been around the block (no pun intended) and has plenty of experience in the consulting world. The examples that he provides are realistic and the solutions that he...See more
I have had this book for over 10 years and it is a classic. Very sound advice. Peter Block has clearly been around the block (no pun intended) and has plenty of experience in the consulting world. The examples that he provides are realistic and the solutions that he suggests clearly viable. I also like the tone of the author, supportive and not patronising style. Whether you are a newbie to the consulting world or an experienced consultant this book is a reliable resource that should be in your personal library. I have now purchased the new and revised 3rd edition that covers important elements such as working in a virtual world, operating in a volatile environment and the importance of feedback and feedback meetings. Excellent book. I also suggest to purchase Baker''s "Implementing Value Pricing" for the pricing side of the business. Very useful and ideal companion to Block''s book.
5 people found this helpful
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Tony Llewellyn
5.0 out of 5 starsVerified Purchase
Essential reading for every professional
Reviewed in the United Kingdom on July 27, 2013
This is the first book tat I have read which focuses on the importance of putting the time and thought into setting up an engagement so that it has a better chance of being a successful experience for everyone involved. It is very practical giving a series of steps for each...See more
This is the first book tat I have read which focuses on the importance of putting the time and thought into setting up an engagement so that it has a better chance of being a successful experience for everyone involved. It is very practical giving a series of steps for each stage. A great investment of time.
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Benita Treanor
5.0 out of 5 starsVerified Purchase
A guide Full of insight
Reviewed in the United Kingdom on October 15, 2015
Excellent, insightful a must for people who are involved in enabling others.
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Humble user
2.0 out of 5 starsVerified Purchase
Two Stars
Reviewed in the United Kingdom on September 3, 2016
very 80''s
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MadMAtt
4.0 out of 5 starsVerified Purchase
Four Stars
Reviewed in the United Kingdom on October 15, 2015
As advertised
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Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale

Flawless sale Consulting: A new arrival Guide to Getting Your Expertise Used outlet online sale